A Warranty Built on Confidence

A longer warranty only matters if it is backed by how a motorhome is built. At Pleasure-Way, our warranty is not a promise to fix problems later, it is a reflection of decades of careful craftsmanship and a commitment to building things right from the start. We build our motorhomes to last, and our industry-leading warranty reflects that confidence. By focusing on quality materials, proven construction methods, and careful attention to detail, we reduce the need for repairs and help ensure years of worry-free ownership. And should an issue arise, Pleasure-Way is there to support you and provide a timely, dependable resolution, so you can stay focused on enjoying the road ahead.

Why Our Owners Rarely Need It

We build fewer motorhomes, with experienced technicians who take pride in fit, finish, and reliability. Every detail is considered, from component selection to final inspection.
That attention to detail means fewer surprises — even years down the road.

Designed for Long-Term Ownership

Our motorhomes are built for people who plan to enjoy them for years, not just a season.
That’s why our warranty is longer. It reflects confidence in:

  • Proven, dependable components
  • Thoughtful, practical design
  • Conservative engineering over unnecessary complexity
  • Real-world durability

Peace of Mind That Lasts

Most Pleasure-Way owners will tell you the same thing:
The best part of the warranty is hardly ever needing to use it. It’s there when you need it — and quietly out of the way when you don’t.
What does this mean?

  • Less time in service appointments
  • More time traveling and relaxing
  • Lower long-term ownership stress
  • Confidence in your investment

 

Built Once. Enjoyed for Years.

Our warranty isn’t a promotion. It’s simply part of how we build.

5-Year Freedom Warranty

All new Pleasure-Way motorhomes are backed by our 5-Year Freedom Warranty. Pleasure-Way Industries Ltd. warranties the specified new Pleasure-Way Motorhome free from defects in material and craftsmanship, on portions manufactured by Pleasure-Way Industries Ltd. under normal use and service.

• Coverage – 5 years or
• 60,000 miles / 100,000 kms
• Limited Warranty

5-Year Eco Ion Lithium Battery Warranty

Pleasure-Way offers the longest warranty in the RV industry—an impressive 5-year lithium battery warranty. Our 5-Year Eco Ion Lithium Battery Warranty ensures long-term reliability and peace of mind. With Pleasure-Way, you can hit the road knowing your investment is built to last and fully supported.

5 Year Freedom Warranty

CUSTOMER RESPONSIBILITY

It is very important that you read and understand the information provided to you in the package containing all the manuals, information and warranties pertaining to your Pleasure-Way Motorhome, its appliances and components, as well as the chassis and tires. 

Please familiarize yourself with all terms and conditions of this Limited Warranty, as well as all other applicable warranties, including, but not limited to, the warranty for the chassis, tires, batteries, microwave, television, awning, refrigerator, stove, fan, toilet, air conditioner, etc. These warranty and operator’s manuals contain important cautions, warnings, operational, maintenance and warranty information on the chassis, tires, the Motorhome, its components and appliances. All information, requirements and recommendations in these owner’s manuals and warranties should be reviewed and followed for your safety.

You are responsible to ensure that the procedures for obtaining warranty repairs for your Motorhome are followed properly. It is your responsibility and obligation to return your Motorhome in a timely manner to an authorized Pleasure-Way dealership for warranty service repairs. 

As the owner of the Motorhome, you are responsible for regular and proper maintenance performed in a timely manner in accordance with the Pleasure-Way and OEM manuals provided.  Regular and proper maintenance and operation of your Motorhome, including correct load weight and distribution, is required under this Limited Warranty and failure to do so voids this Limited Warranty.

FIVE-YEAR, NON-TRANSFERABLE LIMITED WARRANTY

Subject to the exclusions, terms and conditions specified further in this document, Pleasure-Way Industries Ltd. (“Pleasure-Way”) warranties the specified new Pleasure-Way Motorhome (“Motorhome”) free from defects in material and craftsmanship on portions manufactured by Pleasure-Way under normal recreational travel/camping use and service, reasonable wear and tear excluded, for 60 months/60,000 miles/100,000 kilometers, whichever comes first, after the date of purchase by the first retail purchaser from an authorized Pleasure-Way dealer. 

This Pleasure-Way Limited Warranty is non-transferable to sequential owners.

TERMS AND CONDITIONS FOR OBTAINING WARRANTY REPAIRS:

Warranty repairs must be within the five year or 60,000 miles/100,000 kilometers, whichever comes first, limited warranty. 

All warranty work required to be done on the chassis or any of its parts or components must be taken to an authorized Mercedes-Benz, Ford or Chrysler dealership (depending on your chassis make) and processed through their warranty procedures. Pleasure-Way will not reimburse any claims regarding the chassis or any of its parts or components or tires. Please be advised that tires are covered under a separate warranty that is included with your chassis information and warranty package.

Pleasure-Way will not reimburse any claims for work done on any components, parts or appliances that are not manufactured by Pleasure-Way or that are covered under their respective manufacturer’s warranties. These warranties must be claimed through the manufacturer of the appliance or component. Examples include, but are not limited to: batteries, refrigerator, microwave, roof air-conditioning, water pump, furnace, awning, TV, fan, etc. 

Pleasure-Way warranty registration cards must be on file before any claims will be processed. Claims made without warranty registration cards will be rejected until proof of ownership can be established. 

To obtain warranty repairs, you must contact an authorized Pleasure-Way dealer and schedule an appointment. It is best if you have a written list of your maintenance schedule, repairs, defects or items in need of repair. As the owner, you are solely responsible for the maintenance of the motorhome as required or recommended by the owner’s manual and associated costs of that maintenance. Repairs necessitated by failure to properly operate, correctly load, or maintain the Motorhome in a timely manner as required or recommended are not covered by warranty. 

Please note that Pleasure-Way is not responsible for booking, scheduling or transporting your Motorhome for warranty or service purposes. Further, Pleasure-Way does not control the scheduling of service work at authorized or independent dealerships. You may encounter some delay in scheduling or completion of work. 

Any and all warranty work must be performed and fulfilled by an authorized Pleasure-Way dealer or authorized Pleasure-Way service facility. For emergency repairs while traveling, you may choose to deal with non-authorized RV service facilities; however, all warranty repairs must be pre-authorized by Pleasure-Way.

Pleasure-Way will pay for the removal and re-installation of motorhome components only if Pleasure-Way deems it absolutely necessary to perform chassis warranty repairs. Pleasure-Way will not reimburse any costs in the removal and re-installation of these components if it is: out of the warranty period, non-warranty repairs, and/or routine maintenance or service or covered by the chassis manufacturer.

Pleasure-Way will, at its sole option, replace or repair, free of charge (including reasonable related labor charges), any defective part within the warranty period subject to any exclusions or limitations outlined in this Limited Warranty. The purchaser shall notify their authorized Pleasure-Way dealer within 10 days of this repair and the obligation of Pleasure-Way under this warranty is expressly limited to such replacement or repair. Your sole and exclusive remedy for breach of this Limited Warranty is monetary damages in an amount equal to the actual cost of material and/or labor necessary to repair or replace defective parts that were not repaired or replaced under this Limited Warranty. Pleasure-Way’s sole and exclusive obligation is to repair any defects, subject to the exclusions, terms and conditions outlined in this document, discovered within the warranty coverage period if: (1) within 10 days of your discovery of a defect you notify Pleasure-Way or an authorized Pleasure-Way dealership of the defect; AND (2) you deliver your Motorhome to an authorized Pleasure-Way dealership at your cost and expense.  

Pleasure-Way specifically excludes and disclaims any and all incidental and consequential damages, and shall not be liable for any such damages, including but not limited to, all expenses, costs, fees and charges related to: transportation, towing, loss of time, loss of pay, loss of use, inconvenience, commercial loss (including but not limited to lost wages or lost profits), bus/taxi/air fares, vehicle rental, fuel, service call charges, gasoline, internet, telephone, facsimile transmissions, lodging, food, loss or damage to personal property or items stored inside or outside of the Motorhome, loss of or damage to Motorhome, condensation or moisture damage such as mold and mildew as well as rust and corrosion, etc. This exclusion and disclaimer is independent of any failure of the essential purpose 

or validity of any warranties provided with the Motorhome, and shall survive any determination that a warranty is invalid or failed of its essential purpose. Some states or provinces may not allow the exclusion or limitation of incidental or consequential damages, and, if so, the above limitation or exclusion may be limited or may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and/or by province.

Please note the distinction between “defect” and “damage”. “Defect” means the failure of the workmanship performed and/or materials used to conform with the design and manufacturing specifications and tolerances of Pleasure-Way. However, Pleasure-Way has no control over “damage” caused by such things, for example, as collision, misuse, improper loading or lack of maintenance that occurs after the Motorhome is delivered to the owner. Therefore, “damage” which occurs for any reason after the Motorhome is delivered is not covered under this Limited Warranty. Maintenance services are also excluded from this Limited Warranty because it is the owner’s responsibility to maintain the Motorhome. Please note that exclusions from warranty claims are specified further herein.  

Pleasure-Way reserves the right to change specifications, operating instructions, floor plans, standards and options on any and all products and motorhomes built and/or sold by it at any time without notice and without incurring any obligation to maintain spare parts and without incurring any obligations to make the same or similar changes on motorhomes previously built and/or sold by Pleasure-Way. 

This Limited Warranty is expressly in lieu of any and all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose and of any other obligations or negligence or liabilities on Pleasure-Way. There is no warranty of any nature made by Pleasure-Way beyond that contained in this Limited Warranty. No person or entity has authority to create, imply, enlarge, amend or modify any warranty beyond that contained in this Limited Warranty. The dealer, servicing entity or representatives (including any and all employees) are not Pleasure-Way’s agent. Pleasure-Way is not responsible for any undertaking, representation or warranty, made by any dealer, servicing entity, employee, representative or others beyond those expressly set forth within this Limited Warranty.

 
TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS, INCLUDING IMPLIED OR STATUTORY WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR OR NORMAL PURPOSE, QUALITY, DURABILITY, AND AGAINST LATENT DEFECTS, ARE HEREBY DISCLAIMED. TO THE EXTENT IMPLIED WARRANTIES ARE NOT PERMITTED TO BE DISCLAIMED UNDER APPLICABLE LAW, THIS WARRANTY EXPRESSLY LIMITS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO, BOTH EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED OR STATUTORY WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR OR NORMAL PURPOSE, QUALITY, DURABILITY, AND AGAINST LATENT DEFECTS, AND ALL OTHER LIABILITIES OF PLEASURE-WAY. 

When you request and accept the performance of warranty repairs under the terms of this Limited Warranty, you are accepting all terms of this Limited Warranty, including by way of example, warranty limitations, time limits and disclaimers. If any term or condition in this Limited Warranty conflicts with your state’s legislation, the provisions of your state’s legislation are varied as allowed for by law. 

This Limited Warranty is not a warranty that promises or extends to future performance of this Motorhome or any of its materials, components or parts because this Limited Warranty does not make a representation on how your Motorhome or any of its materials, components or parts will perform in the future but instead represents only what the remedy will be if a manufacturer’s defect exists subject to the terms, exclusions and conditions herein.

Unless prohibited by law, repairs will not extend or suspend the time when you must commence a breach of warranty claim and shall not extend the warranty coverage period set out herein. Any performance of repairs after the warranty coverage ends or any performance of repairs to those portions of your Motorhome excluded from coverage shall be considered “good will” repairs and confers no obligation for other similar future repairs. Further, nothing in this Limited Warranty, including, but not limited to, “good will repairs” or any action of Pleasure-Way or its agents or representatives shall be interpreted as extending, waiving or altering the terms, limitations, exclusions and conditions of this Limited Warranty and shall not, under any circumstances whatsoever, extend the warranty coverage period or limitation period.  Pleasure-Way is not obliged to notify you if repairs are considered “good will repairs.”

WHAT THIS LIMITED WARRANTY DOES NOT COVER

This Limited Warranty shall not apply to the following: 

  1. In the event that the Motorhome has been altered outside our factory in any way so as, in our sole opinion and discretion, to affect its performance, stability, safety, operation or reliability.
  2. Deterioration due to wear and tear or exposure, including but not limited to: upholstery, flooring, rust, corrosion, window, door and vent seals, oxidation, fading,  and cosmetic blemishes.
  3. In the event that the Motorhome, in our sole opinion and discretion, has been subject to misuse, abuse, neglect, negligence, accident, improper load distribution or overloading.
  4. In the event that the Motorhome was not purchased as a new retail unit from an authorized Pleasure-Way dealer.
  5. In the event that the Motorhome has been declared a total loss by an insurance company, or a motorhome title indicates that is designated as “salvage”, “junk”, or “rebuilt” or word of similar impact.
  6. The automotive chassis and tires, which are covered solely and exclusively by their own manufacturers’ warranties, including by way of example, but not limited to: power train, engine, brakes, axles, drive-train, and muffler. To learn more about the specific automotive chassis and tires not covered under the Pleasure-Way Limited Warranty, please contact your authorized selling Pleasure-Way dealer, Pleasure-Way Industries Ltd., or review your Mercedes-Benz, Ford or Chrysler warranty package information provided with the Motorhome.
  7. Appliances, parts and components not manufactured by Pleasure-Way or covered by their own warranties, including but not limited to: the microwave, refrigerator, stove, heater, television, toilet, batteries, awning, generator, fan, furnace, air conditioner, etc. To learn more about specific components, parts or appliances not covered under the Pleasure-Way Limited Warranty, please contact your authorized selling Pleasure-Way dealer, Pleasure-Way Industries Ltd., or review your warranty package information provided with the Motorhome.
  8. Unauthorized repairs, alterations, customizations, additions or modifications and any defects or damage caused by such items or repairs
  9. Routine maintenance and service items, including without limitation: caulking, lubricants, sealants, tightening screws, latches, locks, combustion systems, changing fuses or light bulbs, winterization or storage preparations, maintaining the air conditioning, electrical, plumbing and heating systems, etc.
  10. Imperfections that do not affect the suitability of the Motorhome for its intended purpose of recreational travel or camping use or items that are working as designed but which you are unhappy with because of the design or function.
  11. Damages caused by any and all Acts of God and/or environmental factors, including but not limited to: hail, tornadoes, sandstorms, lightning, floods, earthquakes, hurricanes, airborne fallout, fire, rain, wind and all other environmental conditions, which may include but are not limited to, tree sap, tar, chemicals, oils, salts, ocean spray, road hazards, stone chips, infestations, and rodents
  12. Damage, defects or repairs required, due to or arising from, including but not limited to: accident, negligence (whether foreseeable or not), collision, vandalism, theft, fire, flood, harsh chemicals or abrasive cleaners, de-icing agents, waxes or other chemicals applied to the Motorhome or its components, power washers, rust or corrosion, hydraulic leveling jacks or leveling system, unregulated water pressure, tank overfill, or plumbing system or electrical system modification or alteration, improper installation, addition, repair or modification, improper stowing of contents and equipment, overloading or improper balancing or distribution of the load, voltage/amperage irregularities such as low or high voltage, reverse polarity, open ground or neutral and lack of amperage to operate equipment, power surges, off-road use, abuse, neglect or misuse of the Motorhome and/or its equipment, appliances, components, and/or chassis, failure to properly winterize the Motorhome and/or its components, improper, untimely or inadequate maintenance or service of the Motorhome and its components, failure to follow instructions or maintenance outlined in the manuals supplied with the Motorhome, etc.
  13. Failure to seek and obtain repairs in a timely manner. Damage caused by failure to address warranty issues in a timely fashion will not be covered by this warranty, additional expenses will be the responsibility of the owner.
  14. Failure to use reasonable efforts to mitigate damage.
  15. Odometer tampering or failure to comply with the instructions set forth in the owner’s manuals.
  16. Exterior storage compartments may not be moisture-free due to weather and humidity conditions. It is advised that you store items accordingly. Pleasure-Way is not responsible for goods damaged while stored in exterior storage compartments.
  17. Condensation and the results of condensation including, but not limited to, water damage and the growth of mildew or mold inside or outside of the Motorhome. Mold and mildew inside and outside of the Motorhome are natural growths given certain environmental conditions and are not covered by the terms of this warranty.
  18. Wheel alignments or adjustments to axles, tire wear or failure, and glass damage. Aluminum wheels are not warranted against corrosion or damage that is a result of road salt, sea salt, cleaning chemicals or harsh driving conditions and excessive pressure from power washers.
  19. Improper electric power supply or improper vehicle hook up to other facilities and failure to properly ventilate the vehicle.
  20. Changes, modifications, or additions made to other Pleasure-Way motorhomes manufactured after this Motorhome. This is not an engineer upgrade warranty.
  21. Failure of the Motorhome, tires and/or chassis and related components and parts resulting in incidental damages, costs, fees, or expenses, including but not limited to: loss or damage to personal property, items or goods stored both inside and outside the Motorhome, loss of use and equipment of Motorhome, loss of time, inconvenience, commercial loss (including loss of wages or profits), cost of rental vehicle, cost of accommodations, travel expenses (including taxi, bus, air fares), towing, fuel, meals, telephone, internet and any and all other miscellaneous and incidental expenses. Some provinces and states do not allow exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may be limited or may not apply to you.
  22. This Motorhome is not designed for four season use. Failure to properly winterize your Motorhome or operating your Motorhome in freezing conditions may cause damage to your Motorhome that is not covered under this Limited Warranty.
  23. This Motorhome has been designed solely for its intended purpose of recreational camping and personal use; it is not intended for use as a full-time quarters or permanent residence. Pleasure-Way makes no warranty whatsoever with regard to any Motorhome that has been used other than for temporary recreation purposes, including, but not limited to, use of the Motorhome for residential, commercial, rental, revenue generating or business purposes, or any Motorhome not registered and regularly used in the United States or Canada. For the purposes of this Limited Warranty, it shall be deemed conclusive evidence of commercial, rental or business purposes if the Motorhome is licensed, titled, registered or insured in the name of any corporation, LLC, partnership, or any other form of business or commercial entity. If the Motorhome owner or user files a tax form claiming a business or commercial tax benefit or income related to the Motorhome, it shall be irrefutable that the Motorhome has been used for rental, commercial or business purposes.
  24. The importing or exporting or shipping of the Motorhome out of the country of original licensing or titling (Canada or United States) voids this Limited Warranty from the time the Motorhome is imported or exported and at all times thereafter. Costs, expenses, and damages arising from or related to the following are not covered by this Limited Warranty.

THE CONDITIONS OF THIS LIMITED WARRANTY SHALL NOT APPLY TO DEGENERATION DUE TO WEAR AND TEAR AND EXPOSURE AFTER THESE LIMITATIONS: 

For ninety (90) days from the original retail purchase date by the original retail purchaser from an authorized Pleasure-Way dealer: any and all adjustments to compartment door or cabinet latches and hinges. Also fuses, remotes and smoke detector batteries.

For one (1) year from the original retail date purchase date or 12,000 miles/20,000 kilometers, whichever comes first, by the original retail purchaser from an authorized Pleasure-Way dealer: 

  • Lithium batteries
  • Control touch panels and control boards
  • All seat, curtain, door panel, ceiling and wall fabrics used in the coach
  • Blinds
  • Window seals and caulking
  • Exterior latches and locks
  • Exterior doors and hatches, including but not limited to, utility center door and power cable hatch
  • City water fill and exterior shower
  • Porch light and interior LED lighting
  • Exterior cable TV outlet
  • GFCI outlet
  • Carpet
  • Linoleum
  • Black and grey water termination valves, sewer hose and connections
  • Table legs and base
  • Fridge vents
  • Cabinet latches and hardware
  • Shower pan, window and fan shrouds
  • Propane regulator
  • Generator exhaust brackets
  • Exterior striping
  • Painted plastic exterior body molding and bumpers. Please note that painting exterior moldings magnifies the original equipment manufacturer condition of the plastic molding. Some conditions of the plastic, such as but not limited to, body attachment points, imperfections and differences in texture may be more visible when painted. These are considered normal and are not covered under this Limited Warranty.

For two (2) years or 24,000 miles or 40,000 kilometers, whichever comes first, by the original retail purchaser from an authorized Pleasure-Way dealer: 

  • Ultraleather fabrics
  • Propane lines
  • Foam used in cushions

For three (3) years or 36,000 miles or 60,000 kilometers, whichever comes first, by the original retail purchaser from an authorized Pleasure-Way dealer; 

  • Exterior painted fiberglass surfaces. 

It cannot be emphasized enough that it is your responsibility as the Owner of your Motorhome to review all manuals and warranties regarding your Motorhome, its components, appliances and chassis for your safety and for the proper operation and maintenance of your Motorhome, its components and appliances and the chassis. In particular, we remind you that heavier items should not be stored in upper cabinets. Please ensure weight is distributed evenly in the cabinet and storage areas. Use caution when opening doors and cabinets as items may have shifted during travel. When storing your motorhome, ensure there is adequate ventilation to eliminate high humidity, heat and extreme dry conditions. In cool/cold conditions, ensure that there is adequate ventilation to exhaust humidity and off gassing of appliances. Please note that Pleasure-Way Motorhomes are not intended for four season use and failure to properly winterize or using the Motorhome in freezing conditions may cause damage that is not covered under warranty. For example and without limiting the generality of the foregoing, the Tofino roof struts and fabric can be damaged if the roof is lifted during freezing conditions. 

5 Year Eco Ion Lithium Battery Warranty

CUSTOMER RESPONSIBILITY

It is very important that you read and understand the information provided to you in the package containing all the manuals, information and warranties pertaining to your Pleasure-Way Motorhome.

Please familiarize yourself with all terms and conditions of the operator’s manuals, as it contains important cautions, warnings, operational, maintenance and warranty information on the Eco-Ion Earth Smart Lithium Battery. All information, requirements and recommendations in these owner’s manuals and warranties should be reviewed and followed for your safety.

You are responsible to ensure that the procedures for obtaining warranty repairs for your Eco-Ion Earth Smart Lithium Battery are followed properly. It is your responsibility and obligation to return your Eco-Ion Smart Earth Smart Lithium Battery in a timely manner to an authorized Pleasure-Way dealership for warranty service repairs.

As the owner of the Eco-Ion Earth Smart Lithium Battery, you are responsible for regular and proper maintenance performed in a timely manner in accordance with the Pleasure-Way and OEM manuals provided.  Regular and proper maintenance and operation of your Eco-Ion Earth Smart Lithium Battery is required under this Limited Warranty and failure to do so voids this Limited Warranty.

FIVE-YEAR, NON-TRANSFERABLE LIMITED WARRANTY

Subject to the exclusions, terms and conditions specified further in this document, Pleasure-Way Industries Ltd. (“Pleasure-Way”) warranties the specified new Eco-Ion Earth Smart Lithium Battery free from defects for 60 months (Five Years) after the date of purchase by the first retail purchaser from an authorized Pleasure-Way dealer.

This Pleasure-Way Limited Warranty is non-transferable to sequential owners.

Recreational vehicles, such as motorhomes and travel trailers, are specifically designed for temporary recreational or seasonal use. They are not intended or equipped for full-time or permanent living. While these vehicles offer a convenient and comfortable solution for short-term travel or vacations, they may not provide the long-term durability, amenities, or infrastructure required for a permanent residence. It’s important to consider that extended use may lead to increased wear and tear, and some modifications or additional maintenance may be necessary to make them more suitable for extended stays.

TERMS AND CONDITIONS FOR OBTAINING WARRANTY REPAIRS:

LIMITED WARRANTY

The Eco-Ion Earth Smart Lithium Battery warranty by Pleasure-Way (the “Warrantor”) are warranted to be free from defects in workmanship and materials under normal use and service. This Limited Warranty covers substantial defects in material or workmanship and performance.

If any Eco-Ion Earth Smart Lithium Battery product(s) fail under this Limited Warranty, and power loss is determined by the Warrantor’s technical support team, then the Warrantor will either repair or replace the defective product(s) with a new or refurbished product(s). All replacements will be compatible with the original product(s).

Material and Workmanship Warranty Period for the Following Products:

PRODUCT WARRANTY

  • LFP Batteries 5 years
  • Cables & Connectors 5 years
  • Mounts & Brackets 5 years

GENERAL CONDITIONS FOR WARRANTY CLAIMS

For Workmanship and Material Warranty claims:

If the Purchaser experiences any defects in materials or workmanship under normal application, it is their responsibility to contact the Pleasure-Way technical support team.

Our technicians will provide trouble shooting steps and procedures to test or repair the product. If necessary, the Purchaser may be required to ship the product(s) for further inspection.

Warranty service will proceed based on the assessment outcome.

This Limited Warranty applies only to the original Purchaser.

For U.S. and Canadian orders, if the Purchaser later moves outside of the U.S. or Canada, they will be responsible for additional shipping costs.

The sole and exclusive remedy under this warranty is either:

  • Replacement of the defective product(s) or component parts
  • This warranty does not cover labor costs.

EXCLUSIONS AND LIMITATIONS

This Limited Warranty does not cover failures or damages resulting from:

  • Normal wear and tear
  • Number of charge and discharge cycles
  • Improper installation, operation, or storage
  • Inadequate maintenance
  • Unauthorized modifications or repairs
  • Accidental misuse, abuse, or neglect
  • Exposure to hazardous substances, radiation, or water (unless specified as waterproof)
  • Power surges, uncontrolled voltage, excessive/deficient energy supply
  • Exposure to extreme temperatures
  • Natural disasters (fires, floods, earthquakes, hurricanes, etc.)
  • Acts of war or terrorism

If Pleasure-Way determines that the product issue is not due to a manufacturing defect, the Purchaser will be responsible for all costs incurred (repair, replacement, and transport).

This warranty does not cover:

  • Installation/removal costs
  • Electrical system tests
  • Loss of time or incidental damages

Products cannot be returned without prior written authorization from Pleasure-Way.

EXCLUSIONS AND LIMITATIONS FOR BATTERIES

Without Pleasure-Way’s involvement in system design and express written authorization, the battery is not intended for use as a primary or backup power source for life-support systems or other critical equipment. Pleasure-Way disclaims all liability for any use of batteries in such scenarios.

Additionally, the warranty is void if:

  • The battery operates outside the recommended temperature range.
  • The battery bank is incorrectly configured with mixed makes/models or improper connections.
  • The battery terminals are not properly tightened.
  • The battery is charged using incorrect algorithms or charger settings.
  • The battery is not protected from inrush currents, power surges, or excessive vibration.
  • The battery is disassembled, modified, or repaired without Pleasure-Way’s written authorization.
  • Firmware updates (if applicable) are not installed as provided by Pleasure-Way.
  • Failure to comply with these terms voids the warranty.

LIMITATION OF LIABILITY

PLEASURE-WAY MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Under no circumstances will Pleasure-Way, its affiliates, or suppliers be liable for any incidental or consequential damages, including but not limited to:

  • Loss of use
  • Business interruption
  • Lost profits
  • Data loss

The total liability of Pleasure-Way for any claim will not exceed the purchase price of the product.

This warranty gives you specific legal rights, which may vary by state.

Mercedes-Benz Warranty

Extended Limited Warranty (ELW)

  • Coverage – 5 years or 75,000 miles / 125,000 kms

Diesel Engine Limited Warranty

  • Coverage – 5 years or 100,000 miles / 160,000 kms

Roadside Assistance

  • 5 years or 75,000 miles / 120,000 kms
    **The 5yr Mercedes Limited Warranty applies to the 2025 chassis model year. The New Vehicle Limited Warranty of 3yrs 36,000 miles applies to the 2026 Mercedes Benz chassis year. The Warranty terms and conditions are subject to change based on the manufacturers policy.**

Ford Warranty

Basic Limited Warranty:

  • Coverage – 3 years or 36,000 miles / 60,000 kms

Powertrain Limited Warranty:

  • Coverage – 5 years or 60,000 miles / 100,000 kms

Roadside Assistance:

  • Coverage – 5 years or 60,000 miles / 100,000 kms

Ram ProMaster Warranty USA

Basic Limited Warranty

  • Coverage – 3 years or 36,000 miles

Powertrain Limited Warranty

  • Coverage – 5 years or 60,000 miles

Roadside Assistance

  • 5 years or 60,000 miles

Ram ProMaster Warranty Canada

Basic Limited Warranty

  • Coverage – 3 years or 60,000 kms

Powertrain Limited Warranty

  • Coverage – 5 years or 100,000 kms

Roadside Assistance

  • 5 years or 100,000 kms

Pleasure-Way is recognized as an eXpertUpfitter by Mercedes-Benz. We maintain this status by upholding the highest standard of quality and upfitting guidelines, giving you exceptional confidence in choosing Pleasure-Way for your next RV purchase.